Visibility
The portal hides or shows menu items based on your role and what your organization turned on. If a colleague describes a screen you cannot find, one of two things is usually true:
- Your role doesn't include it. Some areas — Admin, organisation Settings, a team's Permission Groups tab, My Analytics — are gated by role rather than being universally available.
- Your organization hasn't enabled it. Some features (a documentation tree, the Companies product, multiple environments) are optional per deployment. If your organization never turned them on, no role will reveal them.
This is why the same portal can look different for two people even when both are signed in normally — it isn't a bug, it's role- and configuration-driven visibility by design.
INFO
If you land on an onboarding or create environment wizard instead of the full portal, that's a first-time setup flow some organizations show new administrators — complete the steps or contact your platform team.
Related topics
- Roles and types of users
- Reference — roles and visibility — the exact menu-by-menu, role-by-role breakdown